AFTER SALES & SERVICES FAQS HOW TO ENSURE THE CONTRACTOR VISITS AT THE RESIDENCES ARE GENUINE? BGL issues ID Cards to a service providers which can be verified by customers. TO WHOM SHOULD THE CUSTOMER SHOULD REPORT IN CASE OF FORGERY? In case of forgery complaints against BGL authorized contractor, customer can contact our customer care number shown below. Hyderabad:040-23234701 || Vijayawada:040-23234702 ||Kakinada:040-23234703 IS THERE ANY CALIBRATION SCHEDULE FOR PNG METER? No, Kindly type your query WHAT ARE THE TIMELINES FOR ATTENDING A COMPLAINT OR SERVICE REQUEST? Turn Around Time varies from 2 to 15 days based upon the nature of request logged. The same is conveyed to the customer at the time of registering his/her request. WHY IS THE COST OF RECONNECTION HIGH? The cost of reconnection is high due to certain factors which service providers has to ensure while giving the reconnection services to meet safety and regulatory standards.This may involve inspections & testing costs also. WHY THE SERVICE REQUEST BENCHMARK TIME OF BGL IS SO HIGH Benchmarks are set by Management considering the below factors. a) The volume of customer requests b) Complexity of customer requests c) Resource availability and process efficiency WHAT IS THE LIFE SPAN OF THE METER & RUBBER TUBE AND WHEN IT IS REPLACED WITH A NEW ONE? Actual lifespan of meters and rubber tubes can vary depending on various factors. Regular inspection, maintenance, and calibration of meters, as well as monitoring for signs of wear or degradation in rubber tubes BILLING & PAYMENT WHAT IS THE BILLING PROCEDURE? 1).Bills are generated once in two months. The first bill of a customer is generated on the basis of actual meter reading taken on the scheduled billing date. An assessed bill is then sent after two months which is again followed by an actual bill. This sequence is followed alternately. 2)Where a customer is not at house for the first reading or on subsequent actual bill cycles and we are not able to bill the customers on the bill date based on actual reading, then we assess the minimum reading for such customers and then raise a bill on Assessed Basis with a letter sent along with the bill informing date & time of visit of the meter reader & requesting the consumer to provide the meter reading. 3)Making payment of Bills raised if not supported by an actual reading does not denote that the liability is settled. Customers are expected to be pro-active to give reading and get the bills received on regular basis WHETHER MY BILL GENERATED ACTUAL OR ESTIMATED? Kindly check the current meter status of your bill : Whether it is RCNT / NORMAL.: If the status is Normal then bill is actual. If the status is RCNT then bill is estimated, kindly contact customer care with meter picture for actual bill within duedate to avoid penalty on estimated bill amount, BILLING CYCLE OF A CUSTOMER?/PERIODICITY OF ACTUAL BILL Meter Readings are taken once in 2months(BI-MONTHLY) PNG RATES At present PNG -53rs & PNG – Domestic (Non Pipeline)-58rs. CAN THE ACTUAL READING BE COMMUNICATED BY A CUSTOMER Yes you can upload the actual meter reading during the billing cycle by using BGL Consumer Care App (available at google play store). WHETHER BGL HAS A PRACTICE TO SEND TO OBTAIN THE READING Yes, We provide doorstep services for meter readings. Also, we suggest you upload your meter picture on BGL Consumer Care App.(available at the google play store) METHODS OF BILL PAYMENT BGL Collects payments through: a.) BGL Consumer care app b) Digital Wallets:GPAY/Phonepe/Paytm/BHIM UPI c) Phone Payments: by contacting our customer care using our Bharat QR Code d) In-person Payments: at the nearest Meeseva Centres or HDFC Bank e) Cheque/NEFT/RTGS (Subject to clearance). pay your gas bills on time to avoid late fees or service disruptions E-BILL FACILITY A.Bills are sent through SMS Link whenever bill generated,It will be shown as PDF file. B.Customer can check last 3 bills on our BGL Consumer Care App.For availing this facility you must register yourself on our BGL app by using your CRN No. & Registered Mobile no. C.If not having registered mobile number contact BGL customer care with your CRN No./Meter No. REASONS FOR NOT RECEIVING BILLS Please Email us on wecare@bglgas.com with your Meter picture or you can share your meter picture through Whatsapp 8106977495 Alternatively, you can call us on our customer care number Hyderabad:040-23234701 Vijayawada:040-23234702 Kakinada:040-23234703 DOES BGL RECOGNIZE NATIONAL AUROMATED CLEARING HOUSE(NACH) Kindly type your Query PNG METERING WHO IS METER READER? Meter reader is an authorized person deployed only for meter reading activity by BGL authorized Agency. WHEN DOES THE METER READER VISIT AT CUSTOMER’S RESIDENCE? Meter reader visits customer premises on scheduled dates i.e. On Actual Billing Cycle(Once in 2 Months) WHAT IS ACCESS CARD? It is the Identity card issued by the BGL solely for identification of BGL’s authorized personnel. HOW DOES THE METER READER PERFORM METER READING? Meter readers visit consumers' premises and locate the utility meter, which is typically installed in a designated area such as utility room or outside the building. They physically inspect the meter to ensure that it is functioning properly and may also check for any signs of tampering or damage. SHALL THE METER READER SOLVE CUSTOMERS’ QUERIES REGARDING BILLING ISSUES? No, you may please contact BGL Customer Care with CRN No./Meter No. TO WHOM SHALL THE CUSTOMER CONTACT TO VALIDATE THE READER’S IDENTITY? Here are some common methods for validate reader's identity a.Contact our Customer Care Service b.Ask for the identification from Meter Reader c.Cross check information d.Report suspicious activity SHALL THE CUSTOMER PROVIDE ANY BILL PAYMENTS TO THE METER READER? No, customers should not provide any bill payments to the meter reader. Meter readers are typically not authorized to collect bill payments from customers during the meter reading process. Customers should follow the established payment methods and channels provided by BGL to make bill payments. Link Methods of bill payments DOES BGL COMMUNICATE WITH CUSTOMERS FOR METER READINGS? Yes, BGL Sends SMS alerts to the customers regarding meter reader’s visit. & also communicate through our whatsapp status about the schedule of billing cycle.Kindly save our whatsapp number for regular updates on status. IS IT COMPULSORY FOR CUSTOMERS TO PROVIDE ACCESS TO METERS? Yes,Customers have to provide access to our meter readers for taking meter picture/ Readings for generation of actual bill. HOW TO READ THE METER? WHICH DIGITS TO NOTE? The meter digit is in 2 parts black and red. The Black part denotes the whole number and Red part denotes the decimal number. We only consider the black part whole number CAN I DO SELF-SUBMISSION OF READING FOR BILLING? We offer a facility known as “Self-Billing” through our BGL Consumer care App which is available at google play store. You need to submit meter reading and upload meter picture to initiate billing by yourself. Please remember it is essential to maintain a gap of 60 days from last reading date. THE METER READING ON MY BILL IS WRONG. WHAT SHOULD I DO? Kindly check the current meter status of your bill : Whether it is RCNT / NORMAL.: If it is RCNT kindly contact customer care with meter picture for actual bill within due date to avoid penalty on estimated bill amount. BGL PORTAL & APP I'M UNABLE TO CREATE MY LOGIN CREDENTIALS & SIGNUP WHAT TO DO You may please reach out on the below numbers for any queries: I'M UNABLE TO CREATE MY LOGIN CREDENTIALS & SIGNUP WHAT TO DO Meter reader visits customer premises on scheduled dates i.e. On Actual Billing Cycle(Once in 2 Months) Hyderabad:040-23234701 Vijayawada:040-23234702 Kakinada:040-23234703 I'M UNABLE TO SIGN-IN & I HAVE ALREADY SIGNED UP Kindly share the error screenshot on our whatsapp number with your CRN /Meter no. For whatsapp number kindly visit our website:www.bglgas.com WHERE CAN WE GET BGL CONSUMER APP Google Playstore PNG REGISTRATIONS & SAFETY ( NEW REGISTRATION & SAFETY TIPS) WHAT IS THE COST OF GETTING A PNG CONNECTION? Presently, we are charging Rs. XXX for a domestic PNG connection, comprising of: 1.XXX as an interest-free refundable security deposit toward equipment. 2.XXX as an interest-free refundable security deposit towards consumption. 3.XXX as nonrefundable towards administration and processing charges. WHAT IS SECURITY DEPOSIT FOR A PNG CONNECTION? Security Deposit” means interest free refundable amount collected from the customer at the time of providing PNG connection towards the safe keeping of the equipment’s installed at the premises of the customer. WHO CAN DO THE ONLINE REGISTRATION? Security Deposit” means interest free refundable amount collected from the customer at the time of providing PNG connection towards the safe keeping of the equipment’s installed at the premises of the customer. PRECAUTIONS FOR GAS USAGE Kindly type your query IS THE SUPPLY OF PNG REGULAR? Yes, the supply is absolutely regular HOW DO I REPORT MY GRIEVANCES? Kindly type your query HOW DOES A NATURAL GAS GEYSER WORK? Kindly type your query DO’S AND DON’TS (IN CASE OF GAS LEAKAGE INSIDE THE HOUSE) Kindly type your query WHAT IF MY ADDRESS NEEDS CORRECTION? For correction in spelling of name/ floor no. / flat no., please send self-attested copy of electricity bill, issued by your residential society, registered agreement. WHAT IS THE PROCEDURE FOR ONLINE REGISTRATION / HOW DO I REGISTER FOR A NEW CONNECTION? To register for a new connection request, customers may use following options. WHAT ARE THE VARIOUS NATURAL GAS APPLIANCES AVAILABLE IN THE MARKET? Presently, various gas based appliances such as Gas Geysers, Air Conditioners and Generators are available in the Market. However, Gas geyser is being predominantly used in domestic segment in our operational areas. The other appliances such as Air Conditioners and Generators are being used mostly in commercial and industrial establishments WHAT ARE THE DOCUMENTS REQUIRED FOR NEW CONNECTION? Enclosed documents are required along with BGL registration form. Copy of Ownership Proof : Electricity Bills/House Tax Receipt/Sales Deed/Allotment letter In case of tenant NOC required or Rent agreement along with address proof (above mentioned) MAINTENANCE, RECONNECTION / DISCONNECTION I WANT TO RENOVATE MY KITCHEN- WHOM TO CONTACT & WHAT TO DO? Kindly contact our customer care with your CRN or Meter Number. or Registered Mobile Number. WHAT IS TD & WHEN IS IT NEED? TD is temporary disconnection , whenever you are not available in your premises for a particular period of time you can give your request through Email or Calling at customer care. Benefit of doing temporary disconnection is BGL will lock your billing for that particular period & Bill will not be generated. THERE IS NO SUPPLY OF GAS IN MY BUILDING Contact our Toll Free-emergency numbers Hyderabad:18005996991||Vijayawada:18005996992| |Kakinada:18005996993. Visit our website www.bglgas.com for emergency numbers. I HAD SURRENDERED MY GAS CONNECTION- HOW CAN I RECONNECT Kindly contact our customer care with your CRN or Meter Number. or Registered Mobile Number. NAME TRANSFER & INFO RECTIFICATION (KYC) WHAT IS THE PROCESS FOR THE KYC Kindly contact us on our respective emails of customer care with your Proof of ownership i.e Electricity Bills/House Tax Receipt/Sales Deed/Allotment letter. Contact us on wecare@bglgas.com WHY MY KYC IS STILL PENDING Kindly contact our customer care with your CRN or Meter Number. or Registered Mobile Number. IS NAME TRANSFER POSSIBLE FOR JOINT OWNER No HOW TO RECTIFY MY ADDRESS? Kindly contact our customer care with your CRN or Meter Number. or Registered Mobile Number. HOW TO CORRECT MY NAME / EMAIL / PHONE NO Kindly contact our customer care with your CRN or Meter Number. or Registered Mobile Number. I'M UNABLE TO OBTAIN THE NOC FROM THE PREVIOUS OWNER? WHATIS THE ALTERNATIVE? Instead of previous owner NOC please provide the Affidavit format on 100 rs stamp paper with notary for affidavit format,Kindly contact our customer care with your CRN or Meter Number. or Registered Mobile Number. PNG CONNECTION / ON-LINE(GASIFIED BUILDING) I NEED TO GET THE METER INSTALLED AT A LOCATION MUCH AWAY FROM THAT INDICATED BY THE TECHNICIAN Kindly contact our customer care with your CRN or Meter Number. or Registered Mobile Number. Note: All requests for changing meter location may not be granted, as meter installation can be done only as per the policies and procedures in placed by Ministry of Petroleum & Natural Gas. MY NEIGHBORING SOCIETY IS USING A PNG CONNECTION, HOW SOON CAN MY SOCIETY GET A SUPPLY OF PNG? Kindly contact our customer care or write us an email with complete details. For further details visit our website:www.bglgas.com WHY WE CANNOT INSTALL PNG METER NEAR ANY ELECTRIC APPLIANCE? Gas which is flowing through gas meter is flammable & electric appliance itself is source of ignition. IS IT COMPULSORY FOR ME TO BE HOME WHEN BGL INSTALLS THE CONNECTION OR IT CAN BE DONE IN THE PRESENCE OF MY DOMESTIC HELP? It is advisable for the homeowner or an authorized representative to be present during the installation of a PNG connection. This is to ensure that any questions or clarifications can be addressed, and that the installation is done according to your requirements and local regulations. Being present also allows you to inspect the work and confirm that it is done to your satisfaction. CAN THE YELLOW VERTICAL PIPE BE CONCEALED? It is advisable for the homeowner or an authorized representative to be present during the installation of a PNG connection. This is to ensure that any questions or clarifications can be addressed, and that the installation is done according to your requirements and local regulations. Being present also allows you to inspect the work and confirm that it is done to your satisfaction. CAN THE YELLOW VERTICAL PIPE BE CONCEALED? Concealing or painting over a yellow vertical pipe related to a piped natural gas installation may not be allowed or advisable, as it can compromise safety and violate local regulations. It's important to follow regulations and guidelines related to natural gas installations, which are typically designed to ensure the safety of occupants and property. WHAT IS THE LIFESPAN OF THE GAS METER BEING INSTALLED AT MY RESIDENCE? The lifespan of a gas meter, which is typically installed at a residence to measure natural gas consumption, can vary depending on various factors, including the make and model of the meter, environmental conditions, and maintenance practices. On average, a gas meter can have a lifespan of 15 to 20 years, but it can vary WHY IS THERE AN INORDINATE DELAY IN SUPPLYING PIPED GAS TO MY BUILDING? In new buildings / areas gas is supplied within a reasonable timeframe, however sometimes there is an inordinate delay for the following reasons: non availability of permission from statutory authority as the road is under warranty period, VIP movement on the road, insufficient space on road for digging work, NOC of owner if road is on private property, internal disputes, non-availability of mandatory documents (OC), permissions (Fire NOC), etc WWHY DID THE SAME BGL'S TEAM WHO INSTALLED THE METER DID NOT CONNECT THE RUBBER TUBE TO MY STOVE? Connecting a rubber tube to a stove typically involves knowledge and expertise in appliance installation, including proper connection techniques, safety regulations, and potential issues that may arise during the process.Hence a professional with that skillset is required who can ensure safety and prevent potential gas leaks or hazards also.
BGL issues ID Cards to a service providers which can be verified by customers.
In case of forgery complaints against BGL authorized contractor, customer can contact our customer care number shown below.
Hyderabad:040-23234701 || Vijayawada:040-23234702 ||Kakinada:040-23234703
No, Kindly type your query
Turn Around Time varies from 2 to 15 days based upon the nature of request logged. The same is conveyed to the customer at the time of registering his/her request.
The cost of reconnection is high due to certain factors which service providers has to ensure while giving the reconnection services to meet safety and regulatory standards.This may involve inspections & testing costs also.
Benchmarks are set by Management considering the below factors.
a) The volume of customer requests
b) Complexity of customer requests
c) Resource availability and process efficiency
Actual lifespan of meters and rubber tubes can vary depending on various factors. Regular inspection, maintenance, and calibration of meters, as well as monitoring for signs of wear or degradation in rubber tubes
1).Bills are generated once in two months. The first bill of a customer is generated on the basis of actual meter reading taken on the scheduled billing date. An assessed bill is then sent after two months which is again followed by an actual bill. This sequence is followed alternately.
2)Where a customer is not at house for the first reading or on subsequent actual bill cycles and we are not able to bill the customers on the bill date based on actual reading, then we assess the minimum reading for such customers and then raise a bill on Assessed Basis with a letter sent along with the bill informing date & time of visit of the meter reader & requesting the consumer to provide the meter reading.
3)Making payment of Bills raised if not supported by an actual reading does not denote that the liability is settled. Customers are expected to be pro-active to give reading and get the bills received on regular basis
Kindly check the current meter status of your bill : Whether it is RCNT / NORMAL.: If the status is Normal then bill is actual. If the status is RCNT then bill is estimated, kindly contact customer care with meter picture for actual bill within duedate to avoid penalty on estimated bill amount,
Meter Readings are taken once in 2months(BI-MONTHLY)
At present PNG -53rs & PNG – Domestic (Non Pipeline)-58rs.
Yes you can upload the actual meter reading during the billing cycle by using BGL Consumer Care App (available at google play store).
Yes, We provide doorstep services for meter readings. Also, we suggest you upload your meter picture on BGL Consumer Care App.(available at the google play store)
BGL Collects payments through:
a.) BGL Consumer care app
b) Digital Wallets:GPAY/Phonepe/Paytm/BHIM UPI c) Phone Payments: by contacting our customer care using our Bharat QR Code
d) In-person Payments: at the nearest Meeseva Centres or HDFC Bank
e) Cheque/NEFT/RTGS (Subject to clearance). pay your gas bills on time to avoid late fees or service disruptions
A.Bills are sent through SMS Link whenever bill generated,It will be shown as PDF file. B.Customer can check last 3 bills on our BGL Consumer Care App.For availing this facility you must register yourself on our BGL app by using your CRN No. & Registered Mobile no. C.If not having registered mobile number contact BGL customer care with your CRN No./Meter No.
Please Email us on wecare@bglgas.com with your Meter picture or you can share your meter picture through Whatsapp 8106977495 Alternatively, you can call us on our customer care number
Hyderabad:040-23234701
Vijayawada:040-23234702
Kakinada:040-23234703
Kindly type your Query
Meter reader is an authorized person deployed only for meter reading activity by BGL authorized Agency.
Meter reader visits customer premises on scheduled dates i.e. On Actual Billing Cycle(Once in 2 Months)
It is the Identity card issued by the BGL solely for identification of BGL’s authorized personnel.
Meter readers visit consumers' premises and locate the utility meter, which is typically installed in a designated area such as utility room or outside the building. They physically inspect the meter to ensure that it is functioning properly and may also check for any signs of tampering or damage.
No, you may please contact BGL Customer Care with CRN No./Meter No.
Here are some common methods for validate reader's identity a.Contact our Customer Care Service b.Ask for the identification from Meter Reader c.Cross check information d.Report suspicious activity
No, customers should not provide any bill payments to the meter reader. Meter readers are typically not authorized to collect bill payments from customers during the meter reading process. Customers should follow the established payment methods and channels provided by BGL to make bill payments. Link Methods of bill payments
Yes, BGL Sends SMS alerts to the customers regarding meter reader’s visit. & also communicate through our whatsapp status about the schedule of billing cycle.Kindly save our whatsapp number for regular updates on status.
Yes,Customers have to provide access to our meter readers for taking meter picture/ Readings for generation of actual bill.
The meter digit is in 2 parts black and red. The Black part denotes the whole number and Red part denotes the decimal number. We only consider the black part whole number
We offer a facility known as “Self-Billing” through our BGL Consumer care App which is available at google play store. You need to submit meter reading and upload meter picture to initiate billing by yourself. Please remember it is essential to maintain a gap of 60 days from last reading date.
Kindly check the current meter status of your bill : Whether it is RCNT / NORMAL.: If it is RCNT kindly contact customer care with meter picture for actual bill within due date to avoid penalty on estimated bill amount.
You may please reach out on the below numbers for any queries:
Kindly share the error screenshot on our whatsapp number with your CRN /Meter no. For whatsapp number kindly visit our website:www.bglgas.com
Google Playstore
Presently, we are charging Rs. XXX for a domestic PNG connection, comprising of: 1.XXX as an interest-free refundable security deposit toward equipment. 2.XXX as an interest-free refundable security deposit towards consumption. 3.XXX as nonrefundable towards administration and processing charges.
Security Deposit” means interest free refundable amount collected from the customer at the time of providing PNG connection towards the safe keeping of the equipment’s installed at the premises of the customer.
Kindly type your query
Yes, the supply is absolutely regular
For correction in spelling of name/ floor no. / flat no., please send self-attested copy of electricity bill, issued by your residential society, registered agreement.
To register for a new connection request, customers may use following options.
Presently, various gas based appliances such as Gas Geysers, Air Conditioners and Generators are available in the Market. However, Gas geyser is being predominantly used in domestic segment in our operational areas. The other appliances such as Air Conditioners and Generators are being used mostly in commercial and industrial establishments
Enclosed documents are required along with BGL registration form. Copy of Ownership Proof : Electricity Bills/House Tax Receipt/Sales Deed/Allotment letter In case of tenant NOC required or Rent agreement along with address proof (above mentioned)
Kindly contact our customer care with your CRN or Meter Number. or Registered Mobile Number.
TD is temporary disconnection , whenever you are not available in your premises for a particular period of time you can give your request through Email or Calling at customer care. Benefit of doing temporary disconnection is BGL will lock your billing for that particular period & Bill will not be generated.
Contact our Toll Free-emergency numbers Hyderabad:18005996991||Vijayawada:18005996992| |Kakinada:18005996993.
Visit our website www.bglgas.com for emergency numbers.
Kindly contact us on our respective emails of customer care with your Proof of ownership i.e Electricity Bills/House Tax Receipt/Sales Deed/Allotment letter.
Contact us on wecare@bglgas.com
No
Instead of previous owner NOC please provide the Affidavit format on 100 rs stamp paper with notary for affidavit format,Kindly contact our customer care with your CRN or Meter Number. or Registered Mobile Number.
Kindly contact our customer care with your CRN or Meter Number. or Registered Mobile Number. Note: All requests for changing meter location may not be granted, as meter installation can be done only as per the policies and procedures in placed by Ministry of Petroleum & Natural Gas.
Kindly contact our customer care or write us an email with complete details. For further details visit our website:www.bglgas.com
Gas which is flowing through gas meter is flammable & electric appliance itself is source of ignition.
It is advisable for the homeowner or an authorized representative to be present during the installation of a PNG connection. This is to ensure that any questions or clarifications can be addressed, and that the installation is done according to your requirements and local regulations. Being present also allows you to inspect the work and confirm that it is done to your satisfaction.
Concealing or painting over a yellow vertical pipe related to a piped natural gas installation may not be allowed or advisable, as it can compromise safety and violate local regulations. It's important to follow regulations and guidelines related to natural gas installations, which are typically designed to ensure the safety of occupants and property.
The lifespan of a gas meter, which is typically installed at a residence to measure natural gas consumption, can vary depending on various factors, including the make and model of the meter, environmental conditions, and maintenance practices. On average, a gas meter can have a lifespan of 15 to 20 years, but it can vary
In new buildings / areas gas is supplied within a reasonable timeframe, however sometimes there is an inordinate delay for the following reasons: non availability of permission from statutory authority as the road is under warranty period, VIP movement on the road, insufficient space on road for digging work, NOC of owner if road is on private property, internal disputes, non-availability of mandatory documents (OC), permissions (Fire NOC), etc
Connecting a rubber tube to a stove typically involves knowledge and expertise in appliance installation, including proper connection techniques, safety regulations, and potential issues that may arise during the process.Hence a professional with that skillset is required who can ensure safety and prevent potential gas leaks or hazards also.
